Server Support and Administration 24/7

monitoring and an on-call engineer: 24/7
guaranteed response time: 15 min
service availability: 99.9%
years managing servers: 10+

When your servers need professional support

You learn a server is down from customers or accounting, not from a monitoring system
Your ERP, CRM or database slows down exactly when the whole office is working, and nobody knows why
Updates go in "whenever someone remembers", and some servers haven't had a security patch in years
Backups supposedly exist, but nobody has ever checked that you can actually restore from them
Every password and setting lives in one person's head, and without them the infrastructure is a black box
Nights and weekends go unwatched: any failure waits until Monday morning
Disks fill up without warning, and hardware replacement only comes up once something has already failed
Your in-house admin is buried in user requests and simply has no time left for the servers

What server technical support includes

Proactive 24/7 monitoring

50+ metrics from every server: availability, CPU, memory, disk usage and queue, network, service response time
Hardware health: disk SMART data, RAID array, power supplies, temperature, fans, controller battery
Operating system: event logs, stopped services, page file growth, log volume space
Application services: databases, web and mail services, file shares, queues, SSL certificate expiry
Two alert levels: a warning becomes a ticket, an outage wakes the on-call engineer at any hour
We act on the trend, not the outage: we see a disk will fill in three days and extend it in advance

Windows Server and Linux administration

Deploying and configuring servers for your business: domain, file services, ERP, databases, web applications
OS updates and security patches in an agreed window, tested in a staging environment first
Active Directory and group policies: single sign-on for staff, control over access and shared resources
Least-privilege accounts: provisioning, blocking, multi-factor sign-in for administrators
Database maintenance: backups, growth control, slow queries and indexes, scheduled upkeep
Automating routine work: scheduled operations, standard configurations, checks without manual effort

Virtualization and cloud servers

Maintaining virtualization platforms and updating hypervisors without stopping services
New virtual machines from a standard template: a server is ready in an hour, not a day
Capacity planning: each machine gets the cores and memory it actually needs
High availability: if a physical host fails, its machines come back up on a neighbouring one
Migrating from physical to virtual, between hypervisors and to the cloud with minimal downtime
The same level of support for your own hardware, local VPS providers and international clouds

Backup and recovery

We start with a list of business-critical systems and data, not "back up every disk"
The 3-2-1 rule: three copies on two different media, one of them off-site
An immutable copy that ransomware can't encrypt and an intruder with a stolen password can't delete
A schedule matched to how fast data changes: database hourly, files daily, system image weekly
A test restore every quarter: we actually bring a system back from backup and time it
We set RTO and RPO: how many hours a system takes to come back, and how much data could be lost

Server infrastructure security

Firewall and network segmentation: a server opens only the ports it needs, to the addresses that need them
Automatic blocking of password guessing, and key-based sign-in instead of passwords wherever possible
Tracking vulnerabilities in the OS and services; critical updates go in outside the planned window
Encryption for remote access channels, backups and disks holding sensitive data
Logs are stored away from the server, so whoever gains access to it can't wipe their tracks
Incident response: isolating the affected machine, finding the entry point, restoring and closing the gap

Performance and infrastructure growth

Finding bottlenecks under real load: disks, memory, network or a specific database query
Tuning the OS and services for your workload instead of out-of-the-box defaults
A capacity forecast a quarter ahead: when you'll need more storage, memory or a new server
Advice on replacing ageing hardware before it starts to fail
Up-to-date documentation: infrastructure map, access and procedures that don't depend on one person
IT consulting and help planning the budget for hardware and licences

How we take your servers on

1

Introduction and NDA

We talk through your servers, workloads and pain points, and sign a non-disclosure agreement before we receive any access.
2

Inventory and audit

We document every server, role, service and how they connect, and check hardware health, updates, backups and security settings.
3

Monitoring goes live

We install agents, tune alert thresholds to your load and set up the notification route to the on-call engineer.
4

Fixing critical risks

We close the most dangerous audit findings first: missing security patches, ports exposed to the internet, missing or untested backups.
5

Maintenance routine

We agree on maintenance windows, the backup schedule, escalation contacts and the format of the monthly report.
6

Ongoing support and growth

24/7 monitoring and response, scheduled maintenance, a report on work done and recommendations for your infrastructure.

What 24/7 support means in practice

24/7 support isn't "you can message us at night". It's a system that spots the problem on its own, and an on-call engineer already working on it while you sleep.

Alerts go to a queue, not to one person: if the engineer hasn't picked one up within 15 minutes, it escalates automatically
Night calls follow a clear playbook: what to do with an unreachable server, when to wake your contact, when to roll back a change
Every incident is documented: the cause, what was done and what changed so it won't happen again. These records make up the monthly report
Scheduled work happens in a window agreed with you, not whenever suits us
If a problem can't be solved remotely, an engineer can be on site anywhere in Kyiv within 2 hours

In-house admin or SYSADMINOFFICE support

In-house admin or SYSADMINOFFICE support
Aspect	In-house administrator	SYSADMINOFFICE support
Detecting a failure	When users complain	Automatically, often before anyone notices
Nights, weekends, holidays	Unwatched, or for extra pay	An on-call engineer and a response within 15 minutes
Vacation or sick leave	Servers are left without an admin	The team covers for each other without gaps
Backups	Set up, but rarely checked	A timed test restore every quarter
Security updates	When there's time	On schedule, critical ones immediately
Infrastructure knowledge	In one person's head	Documented and handed over to you
Cost	Salary, taxes, training, replacement if they leave	A fixed monthly fee under contract

Why companies trust SYSADMINOFFICE with their servers

24/7 monitoring

We detect failures automatically and act before they stop your business

Experienced team

Certified Windows Server, Linux and virtualization administrators with 10+ years of experience

Guaranteed speed

Outage response within 15 minutes around the clock, on-site in Kyiv within 2 hours

Verified backups

3-2-1 backups and regular test restores, not just a checkbox in the settings

Transparent reporting

A monthly report on server health, incidents, work done and recommendations

Fixed cost

A predictable monthly budget with no hidden fees and no bill for every call-out

Frequently asked questions

How much does server technical support cost?

It depends on the number of servers, their roles and the support format: a full 24/7 package or nights and weekends only. After a short look at your infrastructure we quote a fixed monthly price, with no extra charge per call-out.

How is technical support different from server administration?

Administration covers setup and changes: new servers, roles, access, updates. Technical support goes further, adding 24/7 monitoring, incident response, verified backups, security and reporting. In our package, administration is already part of support.

Which operating systems and platforms do you support?

All current versions of Windows Server, common Linux distributions (Debian, Ubuntu, CentOS, Rocky, AlmaLinux), virtualization platforms, and the services running on them: Active Directory, ERP systems, databases, mail and web servers.

Do you support cloud servers (VPS/VDS)?

Yes. We manage physical servers, VPS from local providers and instances in international clouds. The only difference is where the resources come from: monitoring, administration and backups are the same.

What happens if something fails at night or on a weekend?

The monitoring system alerts the on-call engineer automatically. Response time is within 15 minutes around the clock, and critical incidents get top priority. In the morning you receive a report on what happened, what was done and how to prevent it.

How often do you install updates?

Scheduled updates go in monthly, in a window agreed with you, after testing in a staging environment. Critical security fixes are applied as soon as they are released, so vulnerabilities aren't left open.

Do we need to give you server passwords?

We need administrative access to do the work. We create personal accounts for our engineers, keep access in a secure password manager, sign an NDA and are legally responsible for confidentiality.

How quickly can support start?

After the contract is signed we complete the inventory within 1–2 business days and connect monitoring straight away. The most critical risks are closed during the first week.

Can we get support for nights and weekends only?

Yes. Some clients keep their own admin during business hours and hand us nights, weekends, holidays and vacations. Monitoring still runs 24/7, and we respond outside your working hours. It costs noticeably less than the full package.

What if a server fails physically?

First we bring services back from backup on other hardware or in the cloud so the business keeps running, and only then deal with the hardware: a warranty replacement, your spare or a new one. That is why test restores are part of the regular work: this scenario has to be rehearsed before it is needed.

Server Technical Support